Refund & Cancellation Policy

1. Digital Service Policy

Due to the immediate digital delivery nature of CarSage vehicle reports and AI synthesis, payments for Report Credits and Credit Bundles (£2.99, £9.99, or £19.99) are generally non-refundable once credits have been allocated or redeemed.

2. Eligible Refund Circumstances

Refunds will be issued under the following conditions:

• System / API Failure: Your payment was processed, but a technical failure on our server prevented the vehicle data or report from rendering.
• Duplicate Billing: You were inadvertently charged multiple times for a single checkout transaction due to a payment gateway timeout.

3. Non-Eligible Circumstances

Refunds will not be granted if:

• The DVSA public database holds no record for the searched vehicle registration mark.
• You change your mind after the report data has been unlocked and viewed.
• The vehicle's physical condition differs from public MOT record histories.

4. Requesting a Refund

To submit a refund request, email support@getcarsage.co.uk within 14 days of purchase with your payment email, vehicle registration mark, and Stripe transaction ID. Approved refunds are processed back to the original payment method within 3–5 working days.